Andy caught Michael giving his laundry to Dwight and wanted to know why. Michael told Andy that it was Dwight's punishment for going behind his back and trying to hit on Jan. Andy listened and used this news to his advantage, as he tried to move up the totem pole in being Michael's favorite.
Angela invited Pam to go get coffee. Pam couldn't believe how friendly Angela was being. Angela let Pam in on a secret, telling the story of a woman who missed a deadline to get some paperwork to New York. Then a gentleman who delivered the woman's papers, himself, to New York. Secretly, the story was about Angela missing a deadline and Dwight taking matters into his own hands.
Phyllis took Karen to a beauty salon before making a sales call. Karen was not fond of her new look until Phyllis took her to their first client. The man's wife, who he worshipped, was decorated in the exact same fashion and then it all made sense to Karen.
While Jim was trying to make a sale to a client, Dwight was using the man's phone to make a call on speakerphone. While Dwight was on hold, Jim continued his pitch. Dwight made the call to make a point; he was still on hold with Dunder-Mifflin's competition. While Dunder-Miffin takes their customer service as top priority!
Karen thanked Phyllis for showing her such a good time during the sales calls. Phyllis told Karen she was so happy she found Jim because he was so hung up on Pam for such a long time. This was all news to Karen. Phyllis confessed that she thought Jim would never get over Pam and she thought Karen was a start in the right direction.
Andy was still jealous of Michael's friendship with Dwight so he decided to snoop through his car. He found a tollbooth receipt from his trip to New York earlier that morning. Dwight went there so Angela could make her deadline, but Andy told Michael he probably went there to try to win over Jan.
Michael wanted the truth from Dwight about his trip to New York, but he refused to break. Later on, he told Angela that he wanted them to reveal their true love in front of everybody at the office.
Karen and Jim went to coffee and she asked him if he ever had a thing for Pam. He admitted he had a crush on her, but that was as far as it went. He followed it up with letting Karen know he was very happy she moved to Scranton.
Dwight demanded the attention from the office and broke the news of his resignation. He packed up his desk and left. Later on, Angela overheard Andy confessing that he was behind the destruction of Dwight's reputation thus leading to his resignation. She stared silently at Andy as he continued to gloat about his victory.