Next on:

#5007 - "Customer Survey" - Thursday, November 6, 2008 @ 9/8c on NBC
Dwight and Jim are shocked when they get the results of the annual customer survey report. (TV-PG L)

Thursday, April 26, 2007

"Product Recall" - Season 3

Michael was in crisis mode at Dunder-Mifflin when a disgruntled employee at the paper mill put an obscene watermark on one of their most popular orders of paper. Michael called the staff into a meeting and pointed the blame on Creed, who was responsible for quality assurance at the paper mill and blew it off.

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Creed was hoping to do his own kind of damage control on the crisis by calling the paper mill and hoping to pin the blame of his mistake on to somebody else. Meanwhile, Kelly was in charge of getting the accountants up to speed on customer service for damage control. She thought the whole idea was B-A-N-A-N-A-S!

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Michael sent Andy and Jim to the local high school to do damage control after the school used the recalled paper for their prom invitations. Things got more awkward when Andy discovered his new girlfriend was also a student at the school!

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Dwight was put in charge of the press conference that Michael was going to hold because of the product recall. A reporter from the Scranton Times came to cover the historical conference.

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Kelly was assisting Angela on how to be friendly on the phone. Angela was having a hard time apologizing to angry customers. Later, Oscar and Kevin trapped Angela into an apology, even when she followed her apology with an insult.

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Michael couldn't believe his major client had turned away his free voucher of paper as an apology for the obscene watermark. Michael kicked her out of the press conference and told her she should call the "Ungrateful Beeyotch Hotline." The reporter wrote the entire exchange down.

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Michael was afraid he had just created worst press for himself so he called Pam into his office to film his apology for the watermark. He told his "audience" that it would take a S.W.A.T. team to remove him from Dunder-Mifflin. Pam called it his best apology video ever.

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Andy was still depressed over his discovery that his girlfriend was in high school and appeared to have had another boyfriend. Jim did his best to cheer him up while they rode back to work by singing a duet of "The Lion Sleeps Tonight."

Thursday, April 12, 2007

"Safety Training" - Season 3

Andy was back to work, fresh from anger management training. He insisted on being called Drew, even though Jim continued to call him Andy just to toy with him. Meanwhile, Dwight had decided to shun Andy for the next three years.

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Darryl was hosting the safety-training program for the staff of the warehouse, but Michael thought it would be fun to include his office staff in the presentation. Darryl became angry when Michael was second-guessing everything that was being said and basically would not shut up.

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Michael took control of Toby's office safety-training class. He got furious when Darryl ordered the rest of the warehouse crew to walk out on it. Darryl accused Michael of living a "nerfy" life and always sitting on his "biscuit," instead of doing actual work.

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After Michael's safety-training session was mocked, he vowed to have another session but with props. Dwight wanted to create a "depression quilt." Instead, they decided to have Michael pretend to kill himself by jumping off the roof, but in reality, he was going to be jumping onto a giant trampoline in the parking lot.

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Michael decided against the trampoline and instead opted for a giant inflatable castle. Dwight called the office staff out to the parking lot to try and talk Michael out of his "suicide." Then he went so far as to call out the warehouse staff to watch Michael's meltdown.

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Jim and Pam pointed out that if Michael jumped onto the inflatable castle, he still would really injure himself. Darryl took charge and tried to talk Michael down from the roof. Darryl called Michael, "Braveheart" to make him feel good. Michael felt like a hero when he stepped down from the roof, much to the relief of his staff.

Thursday, April 5, 2007

"The Negotiation" - Season 3

Roy paced in the parking lot outside Dunder-Mifflin and then charged the building looking for Jim. When he spots Jim, he rushed him only to get pepper-sprayed in the eyes by Dwight, who managed to spray everybody around him as well.

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Roy was terminated following the incident and Dwight was looked upon as a hero. Angela enjoyed listening to Oscar describe the story of Jim being attacked and Dwight's valiant move with pepper spray.

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Michael was using different negotiation tactics on Darryl, who was asking for a raise. Michael went down a list of tactics he learned from the internet. Darryl stopped the negotiation to point out that Michael was wearing a lady's suit. Everybody in the office took notice to Michael's feminine suit.

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Pam was in the break room and Jim walked in. She apologized for him almost getting killed by Roy. Pam declared that it was completely over between her and Roy, but Jim wasn't convinced at all. She wanted to reiterate that she was very sorry for how things turned out.

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Darryl was asking for a ten percent raise and Michael kept denying him saying he couldn't have Darryl making more money than him. Darryl couldn't believe how little Michael made for how long he had been with the company. Darryl wanted to convince Michael to get his own raise.

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Michael finally got the nerve to call Jan up and ask for a raise. She wanted to speak with him in person and wanted him to bring Toby along for the ride. He thought it was a terrible idea and wanted to bring Darryl so he brought both men.

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Michael was waiting for his meeting with Jan and noticed the woman sitting next to him had a familiar looking suit on. Michael and Toby got called into Jan's office for a meeting by her young assistant.

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Roy stopped by to pick up his last paycheck. He spotted Jim and wanted to issue and apology for his behavior. After, he asked Pam out for coffee to try to explain his actions. At coffee, she told him that they should both be sorry for a lot of things and denied she was going to date Jim, because he had a girlfriend.

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Jim was dumbfounded as to how he could repay Dwight back for his bravery in saving him from Roy. He made a certificate of bravery and left it on Dwight's desk. Dwight was convinced that the Scranton Police Department really gave it to him. Then Dwight realized it was same certificate given to little kids and threw it away.

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Michael got Jan alone and divulged all of his insecurities about how much money he made. She felt sorry for him and offered him up a 12 percent raise, just as long as it was recorded he had asked for 15 percent. Michael felt like he was the master of negotiation.

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Jim caught Angela and Dwight making out in the office and was shocked with what he saw. He decided to keep it a secret and made a pact with himself that this would be Dwight's reward for saving Jim's life.

Thursday, February 22, 2007

"Cocktails" - Season 3

Michael was excited to be attending a party at his CFO's house. He carpooled with Dwight and was also looking forward to meeting Jan at the party. Jan wanted to spend a night alone with Michael, but he thought it was important to come out as a couple to all of their co-workers.

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Pam invited Roy to an office happy hour but he wanted to get hammered with his brother, instead. She told him if he wanted to be her boyfriend, he had to do more boyfriend things and that meant hanging out with her more outside of work. He agreed. She later confessed that old Pam was gone in exchange for a new honest Pam.

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Jan met with Michael outside before going to the party. She wanted Michael to sign papers stating that he would not sue the company if their relationship ended. Michael signed the papers and screamed at the top of his lungs how much he loved Jan. She made it clear that she never said it back.

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Jim took Karen as a date to the party. Karen alerted Jim that one of her ex-boyfriend's was also at the party and warned him the relationship didn't end well. She later confessed to Jim that she started dating the man while he was only separated from his wife.

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While the upper management were at the CFO's party, the rest of the office crew were playing drinking games at the local bar. Creed was very popular at the bar and later confessed he ran a small fake I.D. business inside his home and that's how all the teenagers knew him.

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Jan was becoming more and more embarrassed of Michael talking about their relationship in the open. She took him aside to chastise him, but instead let passion take over and began making out with him and lead him to the bathroom. But he stopped her from having sex with him because he felt it was an inappropriate place. She left angrily.

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Jim was becoming increasingly annoyed with Karen's flirting with other men. He decided to take the CFO up on his offer to shoot baskets outside. Karen took Jim aside and had him convinced she had a thing with every guy at the party. She broke out laughing and told him she was only joking.

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Toby had spent half the night trying to win a stuffed animal for Pam, only to have her give the stuffed animal back for Toby's daughter. Later on, she told Roy that she wanted a fresh start with no secrets. She confessed to Roy that she kissed Jim on casino night. He got furious and started smashing things. Pam called their relationship over. Roy later vowed to kill Jim.

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Jan didn't like the fact that Michael had gone public with their relationship. She missed it when they were secret lovers and told him it wasn't working out. Michael started to tear up and told her he wanted the house and picket fence with her. She later apologized and said she didn't mean what she had said.

Thursday, February 15, 2007

"Business School" - Season 3

Roy stopped by Pam's desk to let her know how excited he was to see her art show. She reminded him that it was just a small show being put on by her art class. Pam later admitted she was very happy she was back together with Roy because it showed maturity. Jim feigns indifference to the reconciliation.

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Dwight was out to solve a mystery! He had found small animal droppings near Pam's desk and was determined to find out what creature was on the loose. He propped open a ceiling vent and out flew a bat. Everyone in the office except Creed freaked out and ran for cover. Dwight managed to lock the bat in the conference room.

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Ryan discovered that he could get bumped a whole letter grade if he brought his boss in to speak to the class. Michael made a fool of himself in front of Ryan's class by taking a student's textbook and ripping the pages out to make a point. Michael further humiliates himself in front of Ryan's peers by tossing candy bars at them during his speech.

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Michael was shocked to hear from one of the students that Ryan was harshly criticizing Dunder-Mifflin just minutes before he arrived. Michael tried his hardest to defend the paper business. Michael then derides Ryan's lack of sales before ending his speech by telling the class that Ryan didn't know anything and neither did they!

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Since the bat was still loose in the office, Jim had convinced Dwight that he was bitten by it and things were happening to his body that he couldn't control. Dwight watched cautiously, as Jim complained of the sunlight. Even though Dwight once again fell for Jim's hoax, he had to ignore him. His bigger mission was to kill the bat with a broomstick, which had been fashioned into a vampire stake by Creed.

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Pam was excited to show off her artwork at the show, but was a little disappointed when nobody seemed to care. But, that changed when Roy showed up and brought his brother, Kenny. Roy rubbed salt in Pam's wounds when he brought up the fact that nobody from work bothered to show up.

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Dwight stayed late at work determined to catch the bat. He blew into the kitchen just as Meredith was walking out and the bat landed on her head. Dwight covered her head with a trash can bag and was able to trap the bat in Meredith's hair. His plan worked, he was able to catch the bat!

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After moving Ryan's desk to the annex to work next to Kelly, Michael went to Pam's art show. She was already fragile after overhearing Oscar's boyfriend criticize her artwork. Michael had nothing but praise for Pam's work and even bought one of her drawings of the Dunder-Mifflin building to hang up in the office.

Thursday, February 8, 2007

"Phyllis' Wedding" - Season 3

It was the day of Phyllis and Bob's wedding. Pam was upset because she noticed Phyllis had basically stolen Pam's ideas for her and Roy's would-be wedding. Meanwhile, Michael was very excited to be in charge of pushing Phyllis' father's wheelchair down the aisle.

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Michael was trying to offer up advice to Phyllis on her wedding night. She wanted nothing to do with it. Later on, Michael confessed that he had only been to one other wedding in his life, that was the wedding of his mother and step-dad and a very young Michael was so emotional at that wedding that he had peed his pants at the ceremony.

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Jim had convinced Dwight that most of the people at Phyllis' wedding were probably wedding crashers. Jim wanted Dwight to help sniff out who were invites to the wedding and who were not. Dwight found himself in hot water when he unknowingly escorted Phyllis' senile uncle out of the party.

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As Michael was pushing Phyllis' father down the aisle, her father stunned the crowd and got up and walked his daughter down the aisle himself. Michael was mad at having the spotlight being taken away from him. So in order to get it back, he kept disrupting the wedding ceremony.

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Kevin's band, Scrantonicity, was hired to play for the wedding reception. Meanwhile, Roy found some time to play catch up with Pam. He told her how impressed he was with Phyllis' taste for the wedding. Pam reminded Roy that all the colors and decorations were originally planned for their wedding.

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During the reception, Michael took over the microphone to give a toast to the new couple. His toast was awkward and long, thoroughly annoying both the bride and groom. Bob ended up cutting off Michael's speech when he began to tell a raunchy tale from Phyllis' high school days and a struggle ensued. Michael yelled that he hated Bob and left the stage. It was Dwight's job to make sure Michael stayed outside.

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Pam watched Jim and Karen dance and left the room. Roy found Pam and told her he paid the band twenty dollars to play their song and then asked Pam to dance. They went outside and shared a private dance together while Dwight and Angela were doing the same thing.

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After the dance, Roy invited Pam to leave the wedding with him. Jim watched as the two left and Jim admitted he was very happy to be dating Karen. Meanwhile, Michael was outside sharing a conversation with Phyllis' senile uncle. Michael approached Phyllis to apologize and she was so thankful that he found Uncle Al for her.