Next on:

#5007 - "Customer Survey" - Thursday, November 6, 2008 @ 9/8c on NBC
Dwight and Jim are shocked when they get the results of the annual customer survey report. (TV-PG L)

Thursday, May 11, 2006

"Casino Night" - Season 2

The Dunder-Mifflin staff was getting ready for Casino Night. Michael convinced his workers that the gambling and drinking was in the name of charity. Jim and Pam had fun with Dwight and told him that Jim had the power of mind control, and he could win any casino game.

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Jim was thinking of transferring away from Scranton, but he hadn't told Pam about it yet. Meanwhile, Pam had to choose a band for her wedding and Jim offered to help. They watched videotapes of wedding bands and tried to pick one. They were shocked when they found a video of Kevin's band singing the music of The Police.

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Michael got a phone call from his realtor, Carole, and he invited her to Casino Night. After she accepted the invite, Jan called and accepted Michael's invitation to Casino Night, too. Michael feared he would have a lover's triangle with him in the middle.

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Michael appointed Dwight as his wingman for Casino Night. Dwight's responsibility was to keep Carole and Jan from running into each other. He didn't do such a good job. Carole and Jan met shortly after they both arrived at the party, with a nervous Michael standing between them.

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Michael confessed that he was good at bluffing. With his first poker hand, he bet all his chips, but Toby called his bluff and bet all of his own chips. Michael was furious when Toby won the hand. Toby relished the thought of taking all of Michael's chips.

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Kevin was a world champion poker player, but became depressed when he lost a game to Phyllis. He backed out of playing any more and got a drink at the bar. He cheered up considerably when he found out that Pam and her fiancé were going to hire his band to play at their wedding.

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After her fiancé left, Jim got Pam alone and confessed that he was in love with her. She accused him of making things awkward between them and assured him that the feeling was not mutual and that all they would ever be was friends. A hurt Jim left Pam in the parking lot.

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Michael continued to hang out with Carole. Jan felt a little left out and decided to leave early. She had planned on staying the night with Michael, but when she saw him having a good time with Carole, she took the two-hour drive back home.

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A conflicted Pam called her mom for advice and admitted she was in love with Jim. She ended the conversation early when Jim walked in on her. He didn't say anything, he just kissed her and she kissed him back.

Thursday, May 4, 2006

"Conflict Resolution" - Season 2

Pam was in the kitchen talking to Phyllis. Angela overheard their conversation and questioned Pam on why she didn't get a wedding invitation. Pam didn't know what to say. She avoided the conflict and told her she didn't have her zip code. The truth was Pam wasn't planning on inviting Angela to her wedding. But, she later gave her an invitation.

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Michael was determined to come to a resolution when he found out that Oscar and Angela were fighting. He called them into the conference room to talk and had Pam in there to mediate. Oscar wanted Angela's poster of musician babies taken down because it reminded him of stage moms and doomed childhoods; Angela thought the poster was cute.

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Michael didn't believe that Toby was doing a good job at conflict resolution in the building, so he took the job from him. Toby was happy to give the position up; now Michael would have to deal with people's complaints, especially the hundreds from Dwight alone.

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Michael wanted to air everyone's complaints about each other out in the open. Pam volunteered to be the first person. There was only one: Somebody complained that Pam did too much work on her wedding while she was at the office. She automatically assumed it was Angela. That made Pam mad because she knew about Dwight and Angela's affair and was nice enough to keep it to herself.

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Michael continued to read off complaints about people in the office. This was creating turmoil within the entire staff. Michael's way of dealing with conflict was to encourage confrontation. Dwight was fed up that his complaints about Jim were not being dealt with, and he wanted Jim transferred. He had no idea that Jim was already talking to Jan about a transfer.

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Besides being a day where Michael wanted conflicts resolved, it was also a day to take new security badge pictures. Before the photographer left, Michael paid him to take a group picture of the staff at Dunder-Mifflin. Nobody was smiling because of the earlier confrontations. Pam was mad at Jim because he confessed he'd sent out the complaint about her wedding planning, not Angela.